Based in South Kingstown, Rhode Island, USA, the International Association of Antarctica Tour Operators (IAATO) Secretariat provides the administrative and operational functions of the association. The address for the IAATO Secretariat is:
Physical and Mailing address:
50 South County Commons Way, Unit E-5B
South Kingston, Rhode Island 02879 USA
Phone: +1-401-841-9700 Fax: +1-401-841-9704
Dr Terry Shaller
Acting Executive Director
Terry comes to educational travel and to IAATO from the world of academia. Educated at Harvard University (AB 1972, PhD 1979) as an historian, he stayed on at Harvard as a lecturer and as a dean for the first ten years after receiving his doctorate. In 1989 he took over responsibility for alumni educational programming university-wide, and in the process of growing the travel-study program that was part of this portfolio from seven departures annually to 70, he discovered and nurtured his passion for travel.
In 2003, Terry left Harvard to join the staff of Travel Dynamics International, one of the seven founding members of IAATO, and became in 2005 the company's representative at IAATO Annual Meetings. He has attended these meetings ever since, becoming increasingly involved in setting policy and assisting in the self-governance of this remarkable volunteer organization. When Ponant acquired Travel Dynamics in 2014, Terry remained active in IAATO as Ponant's representative and as chair of a number of IAATO committees and working groups, most recently as Chair of the Executive Committee (2017-2019).
Terry is based at IAATO headquarters in South Kingstown, Rhode Island.
Director of Governance & Administration
Janeen joined IAATO in 2013 and is responsible for IAATO's corporate governance and administration, which includes ensuring the association is proactive against and protected from any potential anti-trust violations and liability issues, as well as ensuring human resources and benefits compliance. In addition, she manages the association's finances and budgets and the membership application process.
Prior to joining IAATO, Janeen worked as a senior program manager in International Development for Global Health and Global Literacy NGOs and trade associations in Washington, DC for 10 years. In this capacity, she managed high-level projects for international donors some of which include: The United States Agency for International Development (USAID), The Hewlett Foundation, The United Nations Development Programme (UNDP), ChildFund, and several Ministries of Education. She was fortunate to travel extensively in her work, including many countries in the developing world.
Janeen has lived and worked overseas in Germany and France and speaks both languages. She grew up in Rhode Island on the water with a father who was an old salty sailor and had a choice, love to sail or stay home. She chose to love sailing!
Head of Operations
Lisa joined IAATO in 2016 and is responsible for the field operations aspect of IAATO, developing industry best practice and guidelines for field operations.
Lisa began working aboard expedition ships in 2000. Most at home in the polar regions, she has worked as undersea specialist, logistics coordinator, divemaster and expedition leader in the Arctic and the Antarctic. She was also the station manager at Palmer Station for the United States Antarctic Program during the austral winter of 2010. Passionate about the future of polar tourism, Lisa began representing operators in 2004 at the annual IAATO conferences, sits on the IAATO Field Operations Committee, and contributes to AECO (Association of Arctic Expedition Cruise Operators). Additionally, Lisa is a member of the board for FOSGI (Friends of South Georgia Island). Her passion and commitment to safe and environmentally friendly travel lead her to the position IAATO Head of Operations. Read more about Lisa here.
Lisa's vast experience of diving "the Ice" led to her publishing Below Freezing: The Antarctic Dive Guide in 2006, now in its third edition. Her underwater experience and exploration of the Polar Regions led to her acceptance into the Explorers Club.
Head of Communications and Environment
Amanda joined IAATO in 2013. She works with the Secretariat on communication and environmental objectives that support the association's mission and vision. Her Antarctic career began in 1996 with the British Antarctic Survey (BAS) as a penguin biologist and field assistant for the Commission for the Conservation of Antarctic Marine Living Resources (CCAMLR).
Amanda's passion for communicating Antarctic issues and science led her to a position as press officer in the award-winning Press, Public Relations and Education Department at BAS where she enjoyed working with a variety of media and managing events.She has also worked as an ornithologist for an IAATO member operator, at Port Lockroy on the Antarctic Peninsula for BAS and as a Project Coordinator for the UK Antarctic Heritage Trust. Outside of Antarctica, Amanda spent two years with the Royal Society for the Protection of Birds (RSPB) developing inspiring wildlife events at busy tourist destinations in the Peak District National Park, UK. Her experience with these organizations has led her to appreciate the value of polar tourism on a universal scale and that protecting our wild places depends on effective visitor management and helping people explore them first hand. Amanda lives with her family in the English Lake District.
Database and Membership Manager
After 12 years in corporate America in Corporate Real Estate in both international lottery/gaming and banking industries, Cody joined IAATO in 2017 as the Data and Membership Manager. She grew up in New Jersey but decided to attend college in Rhode Island to be close to the ocean and beaches she adores. After graduating from the University of Rhode Island with a BA in elementary education, BS in psychology and Master of Business Administration (MBA), she decided to call Rhode Island her home.
After winning the prestigious Providence 40 Under Forty award, Cody decided she wanted to be inspired with a new career and IAATO seemed the perfect fit. She brings over five years of non-profit experience when she was on the Board for Juvenile Diabetes Research Foundation (JDRF) helping to raise money to find a cure for Type 1 Diabetes and currently volunteers with a local non-profit called Let's Read RI.
When not dabbling in Excel or reading the Field Operations Manual, Cody can be found basking in the sun on her boat or teaching her young daughter the difference between Rockhopper and Emperor penguins and why they can't live in her bathtub.
Digital Communications & Engagement Officer
Hayley joined IAATO in October 2017 and supports the Secretariat's digital communications and engagement.
A former newspaper journalist, Hayley moved into communications and PR in 2010, supporting Hampshire Constabulary's road traffic, major incident, and serious and organised crime teams, before moving to London where she became acting director of communications for the Association of Chief Police Officers; managing crisis and reputational issues within the UK Police Service and working with 10 Downing Street, The Home Office, COBRA and 44 police forces across England, Scotland, Wales and Northern Ireland.
A member of the Chartered Institute of Public Relations and an advocate for ethical practice and transparency, Hayley joined IAATO to support and strengthen the association's mission and vision of facilitating appropriate, safe and environmentally sound private-sector travel to the Antarctic.
Hayley and her family live in the Peak District National Park in West Yorkshire, UK.
Erin went to school at Johnson and Wales University graduating with a Bachelor's in Travel and Tourism. She spent time during college working in various parts of tourism including working at TF Greene Airport in Rhode Island and planning a trip to Peru.
Before joining IAATO in July 2018, Erin worked for Whole Foods Market, which really brought out her passion for sustainability and learning about working for a company that promotes sustainability on different levels with stores, suppliers and the community.
IAATO perfectly combines Erin's passion for tourism with sustainability, as well as enabling her to be a part of protecting the Antarctic environment.
When she isn't in the office, Erin loves spending time outdoors, hiking, walking, biking, and fishing especially in New Hampshire where her family lives.